What information will we collect and process from you?

We will only collect and process information from you that is relevant to the matter that we dealing with. In particular, we may collect and process the following information from you which is defined as ‘personal data’:

• Personal details
• Family, lifestyle and social circumstances
• Financial details
• Business activities of the person whose details we are processing
• Education and Employment records
• Benefits Agency records
• Goods and services

We may also collect information that is referred to as being in a ‘special category’. This could include:

• Physical or mental health records
• Racial or ethnic origin
• Sexual life
• Religious beliefs or other beliefs of a similar nature
• Political opinions
• Trade union membership
• Offences and alleged offences
• Criminal proceedings, outcomes and sentence

How will we use your information?

We will mainly use your information for the provision of legal advice and this is necessary for the performance of the contract between us, for legitimate interests and protection of vital interests. Processing special personal data is necessary for the establishment exercise or defence of your legal claim or whenever courts are acting in their judicial capacity.

We may also use it for:

• Administering any accounts
• Processing your bank/credit card details in order to obtain payment
• The prevention and detection of fraud
• Market research
• Credit reference checks (where appropriate)
• Arranging treatment and rehabilitation

If such personal data or sensitive data is obtained, it will be processed and used to enable us to provide the service which you have instructed us to provide to you. This may include the transfer of the data both within and outside the United Kingdom. By instructing us to act on your behalf you give your explicit consent to the storage, processing and use of the personal data and sensitive personal data and the possible transfer of the data within and outside the United Kingdom.

Who will we share your information with?

Under the Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

• Family, associates or representatives.
• Current, past of prospective employers
• Educators and examining bodies
• Business associates
• Trade associations and professional bodies
• Suppliers and service providers
• Ombudsman and regulatory authorities
• Employment and recruitment agencies.
• Barristers
• Medical Experts
• Private Investigators
• Liability Experts
• Healthcare professionals, social and welfare organisations
• Courts and tribunals
• Debt collection and tracing agencies
• Central government
• Claims/ Insurance/ Personal information databases

How long will we keep your information for?

We will not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

We will keep your information throughout the period of time that we do work for you and afterwards for a period of six years, or longer if we deem necessary.

What rights do you have?

You have a series of rights under the relevant Data Protection Legislation including the right to access a copy of the information we hold about you and the right to request the erasure of the information.

Further information on this issue can be obtained from the Data Protection Officer, Nicola Hughes at:

CFG Law,
Oakwater House,
4 Oakwater Avenue,
Cheadle Royal Business Park,
Cheadle, SK8 3SR

Email: nicola.hughes@cfglaw.co.uk

Who can you complain to if you are unhappy about what we have done with your information?

If you are unhappy about how we are using your information then initially you should contact the Data Protection Officer and if your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk.

Complaints procedure

If you wish to make a complaint, please get in touch with our Patient Relations team. For more information on how to do this, please visit the following link:

https://www.uhb.nhs.uk/get-in-touch/feedback/make-a-complaint.htm